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Parts Delays and the Michigan Lemon Law

Posted by Adam Alexander | Aug 19, 2023 | 3 Comments

Your new vehicle needs repair and you contact the service department to make an appointment. You are advised that, unfortunately, they can't get to your vehicle for 6 weeks. Why?, you ask. You are told that the dealership does not have the part to fix your vehicle. Or even worse, your vehicle has a defect that needs repair immediately. But your car/truck is stranded in the shop with no completion date, waiting on parts.

The New Normal

Consumers in Michigan, the country and the world are in the midst of a debacle partially caused by the short-sighted auto industry who failed to play the long game. Yes, there is a chip shortage. And yes, the pandemic and the war in the Ukraine have affected supply. Many other companies and industries have thrived in this new era simply by having necessary reserves available in the event of a slowdown. Auto manufacturers, not so much.

This failure is affecting millions of auto owners. We have an ongoing crisis as vehicles sit in service departments waiting on parts that sometimes, literally, never arrive. I have dozens of current clients waiting on relatively simple repairs that cannot be completed for lack of available components. In some cases the parts never came and the manufacturer simply chose to buy back my client's vehicle and return the purchase price.  

The Michigan Lemon Law

From a legal perspective, these delays factor into most Lemon Law language that requires vehicles to be repaired within a certain number of days. For example, Michigan's Lemon Law mandates that a vehicle is considered a “Lemon” if it's been out of service at least 25 days in the first year from delivery.

Michigan's Lemon Law at MCL 257.1403(1)(a), permits recovery of either a replacement vehicle or return of the purchase price, along with reasonable attorney fees, reimbursement for rental fees and other costs. (Over the past few years, vehicle replacement is not feasible for a number of reasons).

Lack of Loaners Too

To make matters worse, now that vehicles are sitting at auto dealerships across the country waiting for repairs, there is a scarcity of loaner vehicles. Loaners are less available simply because of demand, and because of the wider shortage of new and used vehicles across the board. This creates a nightmare for a new auto purchaser who takes the vehicle to the service department only to find out they have to be without a vehicle while repairs are performed. For some, this means they have to come out of pocket for a rental. And of course, rental vehicle fees have skyrocketed for some of the same reasons outlined above.

How to Navigate if you are a Victim

  1. Make Noise

The squeaky wheel gets the grease. You need to complain often and from different angles. Be professional about it, but be consistent. Whether it's phone calls, emails, texts, or all of the above, you should let them know how you feel. Let them know how this is affecting your life and your schedule. Consider contacting the Service Manager, General Manager or even your salesman. Write a letter, or even file a review of the dealership on social media.

The Observer newspaper investigating parts delays determined that auto manufacturers are prioritizing sales over repairs. They cited several instances where auto owners waiting for parts for months were quickly serviced when the Guardian simply made some phone calls to the manufacturer. (See: Car parts shortage leaves drivers in limbo as makers "put sales first", July 24, 2023, Negative media exposure can be very persuasive.

  1. Request/Demand Reimbursement

If you are forced to rent a vehicle, send the bill to both the dealer AND the manufacturer, with a request for payment. Some auto dealers and auto makers are actually reimbursing consumers for rental fees.

  1. File a Complaint With Your AG

Every State has a process that allows consumers to complain about various consumer issues. Many States have easily accessed on-line forms that take only minutes to fill out. I urge you to do so. While this process may not resolve your issue, it will put some heat on the dealer and manufacturer and perhaps lead to a resolution.

  1. File a Lemon Lawsuit

As noted above if your vehicle is sitting in the service department waiting for parts, you should contact a lawyer about the Lemon Law. The Michigan Lemon Law can be implemented when your vehicle is out of service for 25 days. Not consecutive days. Not business days. 25 days.


We live in a new auto repair landscape. Many clients of mine who have the ability to GPS track their vehicle are reporting the vehicle is at the same exact spot at the dealership for months at a time. Just sitting there, not being repaired. If a vehicle is under warranty, the manufacturer has a legal responsibility to fix it in a timely manner. Don't wait three or four months to take action. Being proactive can often lead to a resolution that will get you back on the road. If you live in Michigan and your vehicle has been out of service at least 25 days, consider your legal options and feel free to contact the author.

About the Author

Adam Alexander

My job is to help people protect their legal rights. I enjoy it. My career is focused on fighting corporate overreach and deception and representing consumers who are wronged.  Since 1996 I have helped thousands of Michigan residents fight back and pro...


Duane Hayes Reply

Posted Dec 14, 2023 at 07:04:01

My 2023 Chevy Colorado was involved in an accident October 23rd, 2023. I understand that most of the parts are back ordered 6-7 months. This is totally unacceptable. I have spoken with the GM customer care on numerous occasions, to no avail. I asked for a manager and was told he/she would contact me within 24-48 hours. He/she never called me back or left a text or e-mail. Nothing, which is the norm. The one lady I did speak with, told me at least 15 times that she “understands my frustration”. She has no idea! And she has no solution. I cannot move forward and I can’t get on with my life. Meanwhile I am paying a monthly truck payment and full coverage insurance for something that I have no control over and cannot drive the vehicle. I am up to here with GM and their lack of customer care!!

Jim sullenger Reply

Posted Apr 11, 2024 at 11:00:29

I bought a new 2024 Chevrolet blazer RS has been making noise in rear of car every time you go over a dip in the road my dealer Randy Wise Chevrolet will not give me a loaner while they fix it only has 4000 miles on it they said they would give me loaner in 4 weeks waited then took it in and they said they still didn’t have one said to bring back next day when I did still none been waited 5 weeks with a broken brand new car gm has done nothing for me to help get this fixed

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